NEW YORK CITY, New York –
It’s a long running joke that you need to take a week long vacation from work if you want to be able to be home for the cable repairman to show up to install or fix your services. It’s not been uncommon for pretty well every service provider to denote 3-5 hour windows that their employee “may” arrive. Apparently, Time Warner Cable, the second largest provider in the United States, wants to change that.
“We’re going to be implementing a 10-minute window of time that our technician will be at your home, so you are not wasting your whole day waiting for us,” said TWC chairman Cameron Cast. “Now, we’ll be telling you almost to the minute when your service will be installed or repaired.”
Cast says that if they are not able to maintain the 10-minute window during busy or peak times, they will expand to 15-minute, 30-minute, 1-hour, and 3-5 hour windows.
“It all depends on how busy we are,” said Cast. “Being that we’re the second largest internet and cable provider in the country, it stands to reason that we will often be busy. If you are not able to get our 10-minute window, don’t worry. We’ll still get to you when we can.”
Cast says that the new implementation of service times will begin January 2nd, as Time Warner is on holiday break from Thanksgiving Day until New Year’s Day.