LOS ANGELES, California –
Starbucks has been accused of ripping customers off by under-filling customers’ cups, and a class action suit will press for damages. If successful anyone who purchased Starbucks between 2011-2016 will be able to claim free products or receive a cash refund of an undetermined amount. According to the suit, customers have been ripped off up to three ounces per cup, due to intentional underfill.
Outraged customer Lillith Grace says she feels entitled to a cash reward. “Starbucks sizes have a corresponding ounce equivalent. If you’re not getting it, you’re being ripped off. If you pay for something and don’t get it, you should be compensated.”
Other customers disagree with the suit. “I’ve experienced this problem and I solved it by taking the drink back to the barista and asking for more coffee to be added since the drink was almost half foam. It’s sad that this constitutes a problem in America. I doubt people in other countries are worried about too much foam in their coffee drinks,” says Chris Tibette.
A former employee, Melody Joy says the cups are underfilled to prevent spillage. “I worked for Starbucks and we left the room in the cups so the drinks are not so easily spilled. Starbucks would be sued if they filled them to the brim and people got burnt or ruined their clothes. Variables such as cream or foam require room to be left at the top to add them. Without that space it makes it impossible for the customer to handle their drink if it’s too full. If your cup isn’t full enough tell the barista at that time!”