PHOENIX, Arizona –
A customer service representative for a telecommunications company has been arrested and charged with fraud after it was found that he was memorizing customer credit card numbers, and using the numbers to have food and other items delivered to his home.
Kevin Brenden, 29, has been taken into police custody and charged with fraud, felony burglary, and identity theft. According to police, Brenden – who worked in a call center for one of the nation’s largest cell phone companies – was able to memorize credit card numbers for use at a later date.
“I worked in a ‘paper free’ zone, which meant there was no way for me to write anything down,” said Brenden. “The company thought this would help to alleviate and chance of theft. Honestly, I only stole the numbers to prove that their system was stupid. Paper or not, people can get the card numbers. It’s just a matter of wanting to.”
Brenden says that he had been taking credit card numbers for almost 2 years before he was caught, when he made several major purchases for Christmas.
“I usually just bought a pizza or something, had it delivered. Small things,” said Brenden. “I was really short on cash for Christmas though, and I made the mistake of ordering some things from Amazon that were a little pricey. No one really noticed an extra 10 or 20 bucks on their card when I’m ordering food. They definitely notice an extra $200 when it’s for a new Apple TV.”
Police say that Brenden has been fully cooperating with their investigation. Per request from the company, they are not releasing the name of the organization that Brenden worked for.